Refund policy

 

Returns (If applicable):

Returns must be in original condition. Items must be unworn, unwashed, and in original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable):
The refund process can take up to 10 business days.
If this time has passed, please contact your credit card company or bank, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tidalsouldesigns@yahoo.com

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. All sale items are final sale.

Exchanges (if applicable):
We currently do not accept exchanges via our website.

How Long Will The Process Take?

We do our absolute best to process returns within 3-5 business days. We do ask that you keep in mind that during peak seasons and sales we become very busy so it may take a bit longer if within this time frame.


Can I Return or Exchange An Item Purchased At a Retail Store? 

You will have to reach out to the retailer whom you purchased the item from in order to exchange or return any items purchased outside of our webpage look books.


Any additional questions please feel free to reach out to our customer service team at tidalsouldesigns@yahoo.com.